Shipping policy
Last Updated: September 8, 2026
Congratulations on your order. Here is everything you need to know about getting Pupganics to you and your pup.
PROCESSING TIMES
Orders are processed and fulfilled by our fulfillment partner within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day.
If you spot an error on a recent order, email help@pupganics.com immediately. Changes can only be made within 2 hours of placing your order. Once an order has been processed and handed to the carrier, we cannot make changes or cancel it.
ESTIMATED DELIVERY TIMES
Times below are business days after processing.
| Destination | Standard | Express |
|---|---|---|
| United States | 2–5 days | 1–3 days |
| Canada, Mexico | 5–10 days | 3–5 days |
| United Kingdom, Jersey, Guernsey | 5–10 days | 3–5 days |
| European Union | 5–10 days | 3–5 days |
| Australia, New Zealand, Singapore, Hong Kong SAR | 7–14 days | 3–7 days |
| South Korea, United Arab Emirates | 7–14 days | 2–6 days |
| Ukraine | 10–20 days | Not available |
Delivery estimates are averages and are not guaranteed. Actual times vary due to carrier delays, weather, customs processing, and other factors outside our control.
DUTIES AND TAXES
DDP countries — included at checkout: Australia, Belgium, Canada, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Luxembourg, Malta, Mexico, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Sweden, Ukraine, United Kingdom.
All duties and import taxes are included in your order total. You will not be charged anything additional on delivery.
DDU countries — collected on delivery: Guernsey, Jersey, Latvia, Lithuania, South Korea, Spain, United Arab Emirates.
Duties, import VAT, and customs handling fees are not included in your order total. Your local customs authority will collect them before releasing your parcel. Pupganics is not responsible for delays caused by customs processing, and these fees are non-refundable.
Refused or abandoned parcels. If a DDU parcel is refused, unclaimed, or abandoned at customs, we are not able to recover the goods or the shipping cost. Refunds in these cases are handled case by case and will not include shipping charges or customs fees.
SUBSCRIPTION ORDERS
Subscription orders are processed and shipped automatically on your renewal date. You will receive a shipping confirmation email with tracking as soon as your order is dispatched. To update your shipping address before your next renewal, change it in your account portal at Pupganics.com or email help@pupganics.com at least 24 hours before your renewal date.
ORDER TRACKING
As soon as your order ships you will receive a confirmation email with a tracking number. Please make sure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by an incorrect address entered at the time of purchase.
US TERRITORIES
We ship to all 50 US states, Puerto Rico, the US Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands. Delivery times to US territories may be longer than standard domestic estimates.
LOST OR DELAYED PACKAGES
If your tracking has not moved for more than 5 business days (domestic) or 10 business days (international), email help@pupganics.com and we will investigate with the carrier on your behalf.