Manage Your Subscription
Pause, skip, cancel, change your flavor, or update your address — all in one place. No need to email us.
Use the email you used when placing your order.
We'll send a magic link to your inbox — no password needed.
Once signed in, you can:
Cancel your subscription
Skip your next order
Pause your subscription
Change your flavor
Update shipping address
Change delivery frequency
1
Enter your email above
Use the same email you used when you placed your order. If you're not sure which one, check your order confirmation email.
2
Check your inbox for a login link
We'll send you a magic link — click it and you'll be signed in instantly. No password needed. Be sure to check your spam or promotions folder if you don't see it within a minute.
3
Make any changes you need
Once signed in, you'll see your active subscription and can make changes right away.
Having trouble? Reach out to us directly.
Common Questions
The login link is sent to the email address you used when you placed your order — which may not be the one you're trying now. Here's what to do: first, check your spam, junk, or promotions folder. If it's not there, try entering a different email address you may have used at checkout (a personal Gmail, work email, iCloud, etc.). Still not working? Reach out to us at help@pupganics.com or call +1 (860) 678-5580 — we'll locate your order and help you access your subscription right away.
We make it easy! You can cancel anytime through the Pupganics Subscription Portal, or just email us at help@pupganics.com and we'll take care of it for you. There are no cancellation fees and no hoops to jump through. Please include your order number or the email address used at checkout so we can locate your account quickly.
This can happen if an active subscription or saved payment method is still on file. No worries — you can manage or cancel through the Subscription Portal, or reach out to help@pupganics.com and we'll sort it out right away.
It may be linked to a different email or payment method. Try logging into the Subscription Portal with the email you used at checkout. If it's still not showing up, just reach out to help@pupganics.com and we'll find it for you.
You can update your flavor, frequency, or shipping address anytime at the Subscription Portal. Or if you prefer, just email help@pupganics.com and we'll happily make the changes for you.
Still working through your current jar? No problem! Skip your next shipment at the Subscription Portal, or let us know at help@pupganics.com and we'll push your renewal date.
Subscriptions ship every 4 weeks by default from the USA. You can adjust your frequency or skip shipments anytime through the Subscription Portal.
If you were charged after cancelling, your cancellation may not have processed before the next billing cycle. Please email help@pupganics.com with your order number — we'll verify the cancellation and issue a refund right away if needed.