How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
Reach Our Team
Have a question that isn't answered below? We typically respond within 24 hours.
Need help with your subscription?
You can also manage or cancel your subscription anytime using the button below — no need to contact us.
Manage SubscriptionCommon Questions
We make it easy! You can cancel anytime through the Pupganics Subscription Portal, or just email us at help@pupganics.com and we'll take care of it for you. There are no cancellation fees and no hoops to jump through.
This can happen if an active subscription or saved payment method is still on file. You can manage or cancel through the Subscription Portal, or reach out to help@pupganics.com and we'll sort it out right away.
It may be linked to a different email or payment method. Try logging into the Subscription Portal with the email you used at checkout. If it's still not showing up, just reach out to help@pupganics.com and we'll find it for you.
You can update your flavor, frequency, or shipping address anytime at the Subscription Portal. Or just email help@pupganics.com and we'll make the changes for you.
Still working through your current jar? No problem! Skip your next shipment at the Subscription Portal, or let us know at help@pupganics.com and we'll push your renewal date.
Subscriptions ship every 4 weeks by default from the USA. You can adjust your frequency or skip shipments anytime through the Subscription Portal.
If you were charged after cancelling, your cancellation may not have processed before the next billing cycle. Please email help@pupganics.com with your order number — we'll verify the cancellation and issue a refund right away if needed.
Track Your Order
Check the status of your order or shipment anytime. You'll find your order number in your confirmation email.
Track Your Order →Orders & Shipping
Shipping times, tracking, and delivery questions.
US orders typically arrive within 2–5 business days. Orders are processed within 1–2 business days, then shipped from the USA. International orders typically take 5–14 business days depending on your location.
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime at our order tracking page.
Yes! We ship to many countries worldwide. International delivery times vary but typically take 5–14 business days. Duties and taxes may apply depending on your country's import regulations.
All US orders are fulfilled from our warehouse in the United States. Our products are manufactured in a GMP-certified, SQF-certified facility in Florida.
If your order hasn't shipped yet, email help@pupganics.com as soon as possible and we'll do our best to make changes. Once an order has shipped, it can no longer be modified.
Shipping protection is an optional add-on at checkout — it is not required and can be removed. It covers lost, stolen, or damaged packages. If you don't need it, simply uncheck it before completing your order.
Product & Safety
Ingredients, dosing, and everything about what's inside.
Our Multivitamin contains Glucosamine HCl (200mg), MSM (100mg), Green Lipped Mussel Powder (100mg), ProbioSEB CSC3 (500 Million CFU), Wild Alaskan Salmon Oil (95mg), Quercetin Dihydrate (50mg), Coenzyme Q10 (10mg), Vitamin A (1000 IU), Vitamin E (4 IU), Vitamins B2, B6, B9, B12, and Vitamin D3 (100 IU). Our ProSmile Dental Powder contains Kelp (500mg), Sodium Hexametaphosphate (120mg), Green Tea Extract (50mg), Parsley Powder (50mg), Bactase Pet Enzymes (20mg), Vitamin E (8 IU), and Vitamins B1, B3, B5, and B6. All ingredients are 100% human-grade.
For our Multivitamin — Under 25 lbs: 1 chew daily. 25–75 lbs: 2 chews daily. 75+ lbs: 3 chews daily. Give them each morning with food or as a treat. For our Dental Powder, check the serving guide on the product page for your dog's weight.
Most dog parents notice improvements within 2–4 weeks of consistent daily use. Full benefits typically develop over 4–8 weeks. For best results, use consistently for at least 90 days.
Yes — Pupganics is formulated for dogs 3 months and older. The ingredients are chosen for safety across all life stages.
Pupganics is a nutritional supplement, not a medication. If your dog is currently on prescription medication, we recommend consulting your veterinarian before starting any supplement.
Our Multivitamin comes in four flavors: Beef, Chicken, Salmon, and Peanut Butter. All made with real ingredients — no artificial flavoring. Our ProSmile Dental Powder is available in one flavor and is designed to be mixed into food.
Every batch is manufactured in the United States, in a GMP-certified, SQF-certified facility in Florida. The facility is FDA-registered, and every batch is tested for safety and purity. You can view our manufacturer certificates here.
Our Glucosamine HCl is vegan-sourced — not derived from shellfish, making it a great option for dogs with shellfish sensitivities. The chews are available in Beef, Chicken, Salmon, and Peanut Butter — choose a protein your dog tolerates well. If your dog has specific food allergies, check the full ingredient label on the product page or email us at help@pupganics.com.
Returns & Guarantee
Our 90-day guarantee and how refunds work.
We offer a 90-Day Money-Back Guarantee. If you're not satisfied for any reason within 90 days of purchase, contact us and we'll make it right — no questions asked.
Email help@pupganics.com with your order number. Most refund requests are resolved within 24 hours, and the refund will appear on your statement within 5–10 business days.
This is usually from an active subscription renewal. You can check your subscription status anytime at the Subscription Portal. If you'd like a refund, just email help@pupganics.com with the email or name associated with the charge — we can typically resolve it within a few hours.
In most cases, no. For first-time refund requests within the 90-day guarantee window, we process your refund without requiring a return. Just email us with your order number.
Yes — Pupganics operates under AMS Industries LLC and is a registered US business. Our products are manufactured in an FDA-registered, GMP-certified facility in Florida, USA. You can view our manufacturer certificates, reach us anytime at help@pupganics.com, and we stand behind every jar with a 90-day money-back guarantee.
Having trouble? Reach out to us directly.